:root{--color-primary: #019cff;--color-primary-light: #3fb2ff;--color-primary-dark: #01133a;--color-accent: #0a2a6b;--color-status-sin-resolver: #dc2626;--color-status-en-proceso: #d97706;--color-status-resuelto: #16a34a;--color-status-reabierto: #7c3aed;--color-status-anulado: #6b7280;--color-priority-baja: #64748b;--color-priority-media: #2563eb;--color-priority-alta: #d97706;--color-priority-critica: #dc2626;--color-bg: #f4f6f9;--color-surface: #ffffff;--color-border: #e2e8f0;--color-text: #1e293b;--color-text-muted: #64748b;--color-heading: var(--color-primary-dark);--radius-sm: 6px;--radius-md: 10px;--radius-lg: 16px;--shadow-sm: 0 1px 2px rgba(15, 23, 42, .06);--shadow-md: 0 4px 12px rgba(15, 23, 42, .08);--font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif}:root[data-theme=dark]{--color-bg: #0a0f24;--color-surface: #121a3a;--color-border: #263056;--color-text: #e7ecff;--color-text-muted: #94a3c4;--color-accent: #3fb2ff;--color-heading: #7fd1ff;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .4);--shadow-md: 0 4px 14px rgba(0, 0, 0, .5)}html{transition:background-color .2s ease}body,.card,.kpi-card,input,select,textarea,.sidebar,.topbar,.data-table{transition:background-color .2s ease,border-color .2s ease,color .2s ease}input,select,textarea{background:var(--color-surface);color:var(--color-text);border-color:var(--color-border)}input::placeholder,textarea::placeholder{color:var(--color-text-muted);opacity:.8}[data-theme=dark] .brand-logo,[data-theme=dark] .login-logo{background:radial-gradient(circle,#ffffff29,#fff0 72%);border-radius:50%;filter:drop-shadow(0 0 6px rgba(63,178,255,.45))}*{box-sizing:border-box}html,body{height:100%;margin:0;padding:0}body{font-family:var(--font-sans);background:var(--color-bg);color:var(--color-text);-webkit-font-smoothing:antialiased}h1,h2,h3,h4{margin:0;font-weight:700;color:var(--color-heading)}.card{background:var(--color-surface);border:1px solid 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var(--color-border);border-radius:var(--radius-sm);font-family:inherit;font-size:14px;background:var(--color-surface);color:var(--color-text)}.form-field input:focus,.form-field select:focus,.form-field textarea:focus{outline:none;border-color:var(--color-primary-light);box-shadow:0 0 0 3px #2c528226}.form-error{color:var(--color-status-sin-resolver);font-size:12px}.badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:700;color:#fff;white-space:nowrap}.badge-SIN_RESOLVER{background:var(--color-status-sin-resolver)}.badge-EN_PROCESO{background:var(--color-status-en-proceso)}.badge-RESUELTO{background:var(--color-status-resuelto)}.badge-REABIERTO{background:var(--color-status-reabierto)}.badge-ANULADO{background:var(--color-status-anulado)}.badge-BAJA{background:var(--color-priority-baja)}.badge-MEDIA{background:var(--color-priority-media)}.badge-ALTA{background:var(--color-priority-alta)}.badge-CRITICA{background:var(--color-priority-critica)}table.data-table{width:100%;border-collapse:collapse;font-size:14px}.data-table th{text-align:left;padding:10px 12px;background:var(--color-bg);color:var(--color-text-muted);font-size:12px;text-transform:uppercase;letter-spacing:.03em;border-bottom:1px solid var(--color-border);cursor:pointer;-webkit-user-select:none;user-select:none}.data-table td{padding:12px;border-bottom:1px solid var(--color-border)}.table-card{padding:0;overflow-x:auto}@media (hover: hover){.data-table tbody tr:hover{background:var(--color-primary-light)}.data-table tbody tr:hover td{color:#fff}}.skeleton{background:linear-gradient(90deg,#eef1f5 25%,#e4e8ee 37%,#eef1f5 63%);background-size:400% 100%;animation:skeleton-loading 1.4s ease infinite;border-radius:var(--radius-sm)}@keyframes skeleton-loading{0%{background-position:100% 50%}to{background-position:0 50%}}.empty-state{text-align:center;padding:48px 24px;color:var(--color-text-muted)}.banner{position:fixed;top:16px;right:16px;z-index:1000;padding:14px 18px;border-radius:var(--radius-md);color:#fff;font-weight:600;box-shadow:var(--shadow-md);max-width:380px}.banner-success{background:var(--color-status-resuelto)}.banner-error{background:var(--color-status-sin-resolver)}.banner-info{background:var(--color-primary)}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px}.kpi-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:18px;box-shadow:var(--shadow-sm)}.kpi-clickable{cursor:pointer;transition:transform .12s ease,box-shadow .12s ease,border-color .12s ease}.kpi-clickable:hover{transform:translateY(-2px);box-shadow:var(--shadow-md);border-color:var(--color-primary)}.card-hint{font-size:11px;color:var(--color-text-muted);font-weight:500;margin:8px 0 12px}.drilldown-banner{display:flex;align-items:center;justify-content:space-between;gap:12px;background:#eaf5ff;border:1px solid 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